Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. Where is my package?
After placing your order, it takes approximately 1–3 business days (Monday to Friday) to process your order, followed by 3–7 business days (Monday to Friday) for delivery.
If you haven’t received your package after this period, please don’t hesitate to contact our customer service team.
2. What payment methods do you accept?
At Lunya Vault, you can securely pay using the following methods:
- Credit Card (Visa, Mastercard, American Express)
- Apple Pay & Google Pay
- PayPal
Experiencing issues during checkout? Reach out to us at support@lunyavault.one and we’ll be happy to assist you.
3. How can I track my order?
Once your order is shipped, you will receive a Track & Trace number via email. You can use this number to check the delivery status on our Track Your Shipment page.
4. What if I’m not satisfied with my order?
Your satisfaction is our priority. If you’re not happy with your purchase, please visit our Return and Refund Policy for detailed instructions on how to return your item.
Still have questions?
Feel free to contact our team at support@lunyavault.one.
Contact Information
Company Name: Lunya Vault
Address: Weena 290, 10th Floor, 3012 NJ Rotterdam, The Netherlands
Phone Number: +31687076650
Email: support@lunyavault.one
Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm
Saturday and Sunday: 10:00 am – 5:00 pm